The Pure Energy Store
Authorized Factory Direct Distributor of EdenPURE and Sun Twin Products
Home Comfort & Energy Saving Solutions
Q. What is the weight of the unit for shipping?
A. Mantle: Weight: 58.4 Lbs. Insert: Weight: 52.4 Lbs. 110.8 total lbs
Q. Are the Units UPS Drop Tested?
A. This test has been requested.
Q. Does it have a color choice for the wood finish?
A. Cherry or Medium Oak.
Q. Is there going to be different styles for the cabinet to fit in different home decors?
A. One style for now, others may be offered later.
Q. How many square feet is it rated for?
A. Up to 1000 Sq. Feet.
Q. Does the fireplace use blubs to assist in heat production?
A. No, the heat is produced by PTC Ceramic Infra-Red technology.
Q. How are the bulbs replaced? Service centers, consumer, both?
A. The bulbs are easily replaced. The manual has specific instructions which may be completed by the consumer. The bulb is used to iluminate the flameless fire.
Q. How often will the bulbs need to be replaced?
A. Annually
Q. Is the fireplace suppose to cycle on and off on a certain setting?
A. Yes, it is thermostat controlled.
Q. Is it economical to operate?
A. Very. The unit uses highly efficient Infra-Ceramic Modules
Q. Could we get a screen that could be sold as an accessory for safety purposes like one that people would use with a real fireplace?
A. Not at this time. Perhaps in the near future, but the unit is safe to operate without a screen.
Q. What happens when the unit needs to be serviced?
A. Just Call Us and we can get you up and running!
Q. Is there a filter?
A. No.
Q. What is the life expectancy?
A. 15 Years.
Q. What is the warranty?
A. Three Years.